The covid-19 pandemic has forced every industry and business to adapt, fast. What was once a simple service, now had numerous additional measures needed to achieve the same outcome. In our case, we were forced to add additional PPE for all staff including face masks, face shields, hand sanitizer, as well as many others.
This meant both an increase in expenses and service protocols. For example, no more waiting area, no more coming to the shop with your friend or significant other, no standard walk-ins, limited availability for appointments, and this was just the start. Everytime a new restriction was announced there were new protocols to follow. If a lockdown was announced, our stores would have to shut down completely.
Then when a lockdown ended we would have to prepare for reopening and adding additional safety measures. This was extremely challenging for the barbers and the customers as well. Although we received countless praise for our safety protocols, and were even shouted out on the local news, we still were not satisfied with how well we could do things.